SELLING POLICIES

PAYMENTS: We accept CREDIT CARDS (M/C & VISA), PAYPAL, Checks (delayed for clearance), money orders, and Western Union. Please contact us at the samamm@hotmail.com address if you have questions about payment types.

GUARANTEES: Note that items are typically USED. We do offer some NEW items, so please inquire if your have questions. All items are guaranteed to be as described in our listings. No guarantee beyond description is offered unless specifically detailed within the listing text. If you receive an item that it not as described, you MUST contact us within 5 days at the samamm@hotmail.com email to explain the situation, and please provide as much detail as possible and include pictures if possible. We will return email an authorization. You MUST get the return to us within 10 days of the authorization in order to be accepted.

RETURNS: NO returns will be accepted unless authorized in advance. See above. All return shipping is at customer expense. All authorized returns must be sent to us via UPS or FedEX as USPS does NOT deliver to our address and will return them to the sender. The address for returns is:

ATTN: Returns
Phoenix Consulting
150 Rockland Road
Westminster, Md 21158

PHONE SUPPORT: We prefer contact via email, and can generally provide better support with email. Phone number for support is 410-374-1261 and our fax number is 443-403-2416.

SHIPPING & EXPEDITED SERVICES: We offer ONLY ground parcel to lower 48 destinations (only via Fed-Ex Ground) and US Mail shipping to AK, PR & Hawaii US domestic destinations (quote required) and do NOT offer next day, second day or expedited service. We operate a professional shipping program, and costs include boxes, peanuts, bubble, tape as well as other specialized materials to properly pack your item for transport. We do not work for free - these rates include a reasonable labor component, based on many years of experience. We are a small customer focused operation. Please do NOT expect same day shipping, as we ship three times per week (Mon , Wed & Fri). We do offer international shipping options - see below.

Pallet Shipping: Pallet freight is offered on large / heavy items to Lower 48 and Canada ONLY. Crating is included and pallets are professionally boxed and shrunk. Canada destinations must be quoted - please ask.

INTERNATIONAL SHIPPING: We DO offer international shipping and will sell world-wide. This is limited to US Mail service options (size/weight) and we only ship once per week. We are not responsible for customs or other fees and any specific instructions must be disclosed at settlement. See above.

GENERAL POLICIES: Please contact us at samamm@hotmail.com with any questions regarding this policy PRIOR to purchase. EBay bidders – Please remember your bid is a contract, we expect ALL to follow through after success - to NOT do so may result in report to eBay as a non-paying bidder and possibly removal from eBay according to eBay policy. Remember - the time to ask questions is PRIOR to bidding. By bidding on this item, you agree you have read the above policies and agree to abide by them.